Update - Affected brands are Apple USD, Razer Gold USD, Roblox USD, Xbox USD and all EUR products.
Aug 16, 2026 - 02:00 UTC
Identified - On August 15, 2026, NeoCurrency experienced a service disruption affecting portions of our platform and reward redemption services. During this period, customers may have experienced degraded platform performance, including longer-than-normal API response times and the temporary inability to complete reward conversions for certain brands.
As of 3:40 PM ET on August 15, overall API and platform performance has returned to normal operating levels.
Reward redemptions for select brands remain temporarily unavailable or may experience intermittent availability. Our team is actively working to restore full redemption functionality and currently expects these remaining issues to be resolved by the morning of August 17.
We continue to closely monitor platform performance and restoration efforts.
We apologize for the disruption and appreciate your patience. We will provide additional updates as appropriate.
Aug 16, 2026 - 00:15 UTC
Update - We are continuing to work on a fix for this issue.
Aug 15, 2026 - 10:25 UTC
Identified - We have identified errors while activating rewards for certain brands which is happening intermittently. We are working with the downstream service provider to resolve the issue. You can continue placing orders via the dashboard and API.
Aug 12, 2026 - 15:22 UTC
Identified - Hobbycraft 10 and 25 GBP denominations are temporarily out of stock. We will update as soon as the denominations are available.
Jul 28, 2026 - 05:21 UTC
Identified - QUO Pay ¥3,000 JPY denomination is temporarily out of stock. We will update as soon as the denomination is available.
Jul 03, 2026 - 07:16 UTC
Identified - Lulu Hypermarket 500 EGP denomination is temporarily out of stock. We will update as soon as the denomination is back.
Jun 19, 2026 - 15:06 UTC
Resolved -
As part of our ongoing commitment to protecting your account and maintaining strong security standards across our platform, we have enabled Two-Factor Authentication (2FA) for all user accounts, effective August 15, 2026.
This additional security measure helps protect your account against unauthorized access by requiring a verification code each time you log in.
How Two-Factor Authentication Works
When you log in to the NeoCurrency platform: Enter your username and password as usual. A 6-digit verification code will automatically be sent to the email address associated with your user profile. Enter the 6-digit code on the verification screen to complete your login.
No authenticator application or additional software is required.
Important: If you do not receive your verification code, please check your spam or junk folder. We do not support personal email account addresses like @gmail.com, @hotmail.com or @yahoo.com. You must have access to the email account listed as your account name. If you are still unable to receive the code or access your account, please contact us for assistance.
This enhancement has been implemented as a proactive security precaution to provide an additional layer of protection for all users and further reduce the risk of unauthorized account access.
We appreciate your cooperation and understanding as we continue to strengthen the security of the NeoCurrency platform.
Aug 16, 04:49 UTC
Resolved -
Starbucks MXN is now available in open range of 200-5000 MXN. Please update your catalog to reflect this new denomination range.
Aug 15, 04:21 UTC
Resolved -
This incident has been resolved.
Aug 13, 15:35 UTC
Update -
Amazon USD reward code issue has been resolved.
Aug 10, 20:30 UTC
Update -
We are continuing to investigate this issue.
Aug 10, 19:41 UTC
Update -
We are continuing to investigate this issue.
Aug 10, 19:39 UTC
Update -
We are continuing to investigate this issue.
Aug 10, 19:37 UTC
Investigating -
We are experiencing an issue with a downstream service provider which is currently being investigated and will be resolved as soon as possible.
Aug 10, 19:36 UTC
Resolved -
Itochu 5250 JPY denomination has been discontinued with immediate effect. Please remove this denomination from your catalog.
Aug 6, 09:34 UTC
Resolved -
Sainsbury's Multi Brand GBP has been discontinued with immediate effect. Sainsbury's and Argos are separating and will each operate independently going forward. As a result, they can no longer offer a joint multi-brand card. Sainsbury's and Argos GBP rewards continue to be available as separate brands. Please remove the multi brand from your catalog.
Aug 4, 04:18 UTC
Resolved -
TK Maxx PLN reward has updated it's minimum denomination from 1 to 5 PLN. Available open range denominations are 5-999 PLN. Please update your catalog to reflect this change.
Aug 3, 13:14 UTC
Resolved -
Culture Land KRW brand has changed it's validity period from 360 days to 90 days, effective immediately. Please update your catalog accordingly.
Aug 3, 11:29 UTC
Resolved -
Kokoriko COP reward has discontinued the 20,000 COP denomination. Available denominations are 30,000, 60000 and 100000 COP. Please update your catalog.
Aug 3, 11:28 UTC
Resolved -
This incident has been resolved.
Aug 3, 05:56 UTC
Identified -
Razer Gold USD reward's maximum denomination has been updated to $200. Available open range is from $10 to $200. Please update your catalog.
Aug 3, 05:36 UTC